/* Estilos dos botões flutuantes: WhatsApp + Lorena (consultora virtual) */
.whatsapp-float{position:fixed;right:1.25rem;bottom:calc(96px + env(safe-area-inset-bottom, 0px));z-index:250;display:inline-flex;align-items:center;gap:.6rem;background:#25D366;color:#fff;padding:.85rem 1.1rem;border-radius:50px;font-weight:700;font-size:.9rem;text-decoration:none;box-shadow:0 8px 24px rgba(37,211,102,.45);transition:transform .25s,box-shadow .25s}
.whatsapp-float:hover{transform:translateY(-3px);box-shadow:0 14px 32px rgba(37,211,102,.55)}
.whatsapp-float svg{width:24px;height:24px;fill:currentColor}
.whatsapp-float-label{white-space:nowrap}
@media(max-width:600px){.whatsapp-float-label{display:none}.whatsapp-float{padding:.9rem;border-radius:50%}}

#lorena-callout .callout-cta{display: inline-block;
  margin-top: 6px;
  font-size: 11.5px;
  font-weight: 700;
  color: #fff;
  background: linear-gradient(135deg, #003366, #0055aa);
  border-radius: 50px;
  padding: 4px 12px;}
#lorena-pill .pill-dot{width: 8px; height: 8px;
  background: #2ecc71;
  border-radius: 50%;
  box-shadow: 0 0 0 2px rgba(46,204,113,.3);
  animation: pillDot 1.8s ease-in-out infinite;
  flex-shrink: 0;}
#lorena-bubble .bubble-emoji{font-size: 26px;
  line-height: 1;
  user-select: none;}
#lorena-fab-wrap.open .bubble-emoji{font-size: 20px;}
/* Header */
.ln-header{background: linear-gradient(135deg, #003366 0%, #00254d 100%);
  padding: 14px 16px;
  display: flex;
  align-items: center;
  gap: 11px;
  flex-shrink: 0;}
.ln-avatar{position: relative;
  flex-shrink: 0;}
.ln-avatar-icon{width: 44px; height: 44px;
  border-radius: 50%;
  background: rgba(255,255,255,.12);
  display: flex; align-items: center; justify-content: center;
  font-size: 20px;
  border: 2px solid rgba(255,215,0,.5);}
.ln-online{position: absolute;
  bottom: 1px; right: 1px;
  width: 11px; height: 11px;
  background: #2ecc71;
  border-radius: 50%;
  border: 2px solid #003366;}
.ln-info{flex: 1;}
.ln-name{color: #FFD700;
  font-size: 15px;
  font-weight: 700;
  letter-spacing: .3px;}
.ln-sub{color: rgba(255,255,255,.65);
  font-size: 11px;
  margin-top: 1px;}
.ln-close{color: rgba(255,255,255,.65);
  cursor: pointer;
  padding: 5px;
  border-radius: 50%;
  border: none;
  background: none;
  transition: background .15s, color .15s;
  line-height: 0;}
.ln-close:hover{background: rgba(255,255,255,.15); color: #FFD700;}
.ln-close svg{width: 18px; height: 18px; stroke: currentColor;}
/* Input */
.ln-input-wrap{padding: 8px 12px 12px;
  display: flex;
  gap: 7px;
  align-items: flex-end;
  border-top: 1px solid #e8f0f8;
  flex-shrink: 0;}
/* Rodapé */
.ln-footer{text-align: center;
  font-size: 10px;
  color: #a0b4c8;
  padding: 0 0 8px;
  letter-spacing: .2px;}
.ln-footer a{color: #0055aa; text-decoration: none;}

/* ===== v20 — chat da Lorena (restaurado) =====
   Posicionamento do FAB, callout, painel do chat, balões de mensagem,
   opções rápidas e responsividade mobile. JS em /assets/js/lorena.v2.js */

/* --- Botão flutuante (FAB) --- */
#lorena-fab-wrap{
  position: fixed;
  right: 20px;
  bottom: calc(20px + env(safe-area-inset-bottom, 0px));
  z-index: 998;
  display: flex;
  align-items: center;
  gap: 10px;
  cursor: pointer;
  user-select: none;
}
#lorena-bubble-row{display: flex; align-items: center; gap: 10px;}
#lorena-pill{
  display: flex; align-items: center; gap: 7px;
  background: var(--white);
  border-radius: 50px;
  padding: 8px 14px 8px 12px;
  box-shadow: var(--shadow-md);
  font-size: 12.5px;
  font-weight: 700;
  color: var(--primary-dark);
  white-space: nowrap;
  animation: lnFadeUp .5s ease-out .3s backwards;
}
#lorena-bubble{
  position: relative;
  width: 60px; height: 60px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--accent), var(--accent-hover));
  box-shadow: 0 10px 26px rgba(255,180,0,.4), var(--shadow-md);
  display: flex; align-items: center; justify-content: center;
  flex-shrink: 0;
  transition: transform .3s cubic-bezier(.34,1.56,.64,1), background .25s;
}
#lorena-fab-wrap:hover #lorena-bubble{transform: scale(1.07) rotate(-4deg);}
#lorena-fab-wrap.open #lorena-bubble{background: linear-gradient(135deg, var(--primary), var(--primary-dark));}
#lorena-online-dot{
  position: absolute; bottom: 2px; right: 3px;
  width: 13px; height: 13px;
  background: #2ecc71;
  border-radius: 50%;
  border: 2.5px solid var(--white);
}
#lorena-fab-wrap.open #lorena-online-dot{display: none;}

/* --- Callout / convite proativo --- */
#lorena-callout{
  position: absolute;
  right: 0;
  bottom: 78px;
  width: 230px;
  background: var(--white);
  border-radius: 1rem 1rem .25rem 1rem;
  padding: 14px 16px;
  box-shadow: var(--shadow-lg);
  opacity: 0;
  transform: translateY(10px) scale(.95);
  pointer-events: none;
  transition: opacity .35s ease, transform .35s cubic-bezier(.34,1.56,.64,1);
}
#lorena-callout.show{opacity: 1; transform: translateY(0) scale(1); pointer-events: auto;}
#lorena-callout p{font-size: 12.5px; color: var(--text); line-height: 1.5; margin: 0; font-weight: 500;}
#lorena-fab-wrap.open #lorena-callout{display: none;}

@keyframes lnFadeUp{from{opacity: 0; transform: translateY(8px);} to{opacity: 1; transform: translateY(0);}}

/* --- Painel do chat --- */
#lorena-window{
  position: fixed;
  right: 20px;
  bottom: calc(96px + env(safe-area-inset-bottom, 0px));
  width: min(370px, calc(100vw - 32px));
  height: min(560px, calc(100vh - 140px));
  background: var(--white);
  border-radius: 1.25rem;
  box-shadow: var(--shadow-lg);
  overflow: hidden;
  display: flex;
  flex-direction: column;
  z-index: 999;
  opacity: 0;
  transform: translateY(16px) scale(.97);
  pointer-events: none;
  transform-origin: bottom right;
  transition: opacity .3s ease, transform .3s cubic-bezier(.34,1.56,.64,1);
}
#lorena-window.open{opacity: 1; transform: translateY(0) scale(1); pointer-events: auto;}

#ln-messages{
  flex: 1;
  overflow-y: auto;
  padding: 16px 14px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  background: var(--light);
  scrollbar-width: thin;
}
#ln-messages::-webkit-scrollbar{width: 6px;}
#ln-messages::-webkit-scrollbar-thumb{background: rgba(0,51,102,.2); border-radius: 10px;}

.ln-msg{
  max-width: 84%;
  padding: 10px 13px;
  border-radius: 1rem;
  font-size: 13.5px;
  line-height: 1.55;
  white-space: pre-line;
  animation: lnFadeUp .25s ease-out;
}
.ln-msg.bot{
  align-self: flex-start;
  background: var(--white);
  color: var(--text);
  box-shadow: var(--shadow-sm);
  border-bottom-left-radius: .3rem;
}
.ln-msg.user{
  align-self: flex-end;
  background: linear-gradient(135deg, var(--primary), var(--primary-mid));
  color: var(--white);
  border-bottom-right-radius: .3rem;
  font-weight: 500;
}
.ln-msg.ln-link{
  align-self: flex-start;
  background: transparent;
  box-shadow: none;
  padding: 0 13px;
  margin-top: -4px;
  max-width: 100%;
}
.ln-msg.ln-link a{
  display: inline-flex; align-items: center; gap: 4px;
  font-size: 12.5px; font-weight: 700; color: var(--primary);
  text-decoration: none; border-bottom: 1.5px solid var(--accent);
}

.ln-typing{display: flex; gap: 4px; align-items: center; padding: 12px 14px;}
.ln-typing span{width: 6px; height: 6px; border-radius: 50%; background: var(--text-light); animation: lnBounce 1.2s infinite ease-in-out;}
.ln-typing span:nth-child(2){animation-delay: .15s;}
.ln-typing span:nth-child(3){animation-delay: .3s;}
@keyframes lnBounce{0%,60%,100%{transform: translateY(0); opacity: .5;} 30%{transform: translateY(-4px); opacity: 1;}}

#ln-options{
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  padding: 0 14px 12px;
  flex-shrink: 0;
}
.ln-opt{
  border: 1.5px solid rgba(0,51,102,.18);
  background: var(--white);
  color: var(--primary-dark);
  font-family: 'Montserrat', sans-serif;
  font-size: 12.5px;
  font-weight: 700;
  padding: 8px 14px;
  border-radius: 50px;
  cursor: pointer;
  transition: all .2s;
  text-decoration: none;
  display: inline-flex;
  align-items: center;
}
.ln-opt:hover{background: rgba(0,51,102,.07); border-color: var(--primary); transform: translateY(-1px);}
.ln-opt-cta{background: linear-gradient(135deg, var(--accent), var(--accent-hover)); border-color: transparent; color: var(--primary-dark); box-shadow: 0 6px 16px rgba(255,215,0,.35);}
.ln-opt-cta:hover{background: linear-gradient(135deg, var(--accent-hover), var(--accent));}
.ln-opt-ghost{background: transparent; border-color: transparent; color: var(--text-muted); text-decoration: underline;}

#ln-input{
  flex: 1;
  resize: none;
  max-height: 120px;
  border: 1.5px solid var(--light-2);
  border-radius: .9rem;
  padding: 10px 13px;
  font-family: 'Montserrat', sans-serif;
  font-size: 13.5px;
  line-height: 1.4;
  color: var(--text);
  background: var(--light);
  transition: border-color .2s;
}
#ln-input:focus{outline: none; border-color: var(--primary);}
#ln-send{
  width: 40px; height: 40px;
  border-radius: 50%;
  border: none;
  background: linear-gradient(135deg, var(--primary), var(--primary-mid));
  color: var(--white);
  display: flex; align-items: center; justify-content: center;
  cursor: pointer;
  flex-shrink: 0;
  transition: transform .2s;
}
#ln-send:hover{transform: scale(1.07);}
#ln-send svg{width: 17px; height: 17px; fill: currentColor;}

/* --- Mobile: painel em tela cheia --- */
@media(max-width: 480px){
  #lorena-pill{display: none;}
  #lorena-window{
    right: 12px; left: 12px; bottom: 12px;
    width: auto; height: min(72vh, 640px);
    border-radius: 1.1rem;
  }
  #lorena-callout{right: 0; width: 200px;}
}

@media(prefers-reduced-motion: reduce){
  #lorena-window, #lorena-callout, #lorena-bubble, .ln-msg, .ln-opt, .ln-typing span{
    animation: none !important;
    transition: none !important;
  }
}